Experience Gemba Hospitality
Great People. Outstanding Service.

Full-Service Automotive Service For All Makes and Models

Get to Know Us

About Gemba Automotive

We get to the source of your issue and fix it right the first time

The term “Gemba” means "the place where work happens and value is created.” At Gemba Automotive we operate on that philosophy - getting to the source of the problem and fixing it right the first time.

Warranty Shield | Gemba Automotive

Skilled Mechanics You Can Trust

Our mission is to elevate the auto repair process, combining cutting-edge technology with hands-on craftsmanship. From diagnostics to detailed repairs to routine maintenance, we ensure every step is performed with the utmost care and transparency, so you feel confident every time you drive away.

Consistent Quality and Community Trust: Discover Premier Car Services

Gemba Automotive is where precision, expertise, and quality converge to restore your vehicle to peak performance.


Experience a new level of automotive service where your car gets the best care and you're treated like an old friend. Your journey to convenient and pleasant auto care begins here at Gemba Automotive!

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Why Choose Gemba Automotive?

  • GEMBA HOSPITALITY AT EVERY STEP

    From the moment you walk through our doors, you’ll feel the difference. Our team greets you with a smile, listens to your concerns, and explains every recommendation in plain language. We believe that genuine kindness and clear communication build trust, so you can drive away confident that your vehicle is in expert hands. 😊

  • COMPLETE AUTO CARE FOR FAMILIES, COMMUTERS & FLEETS

    At Gemba Automotive, we’re here to keep every vehicle in your life running at its best — whether it’s your daily commuter, the family SUV, or your company’s entire fleet. With a focus on quality, trust, and Gemba Hospitality, our team delivers dependable service you can count on.



    OUR SERVICES


    Routine Maintenance – Oil changes, fluid flushes, and filter replacements


    Air Conditioning & HVAC – A/C recharges, heating repairs, and full climate system service


    Diagnostics & Engine Repairs – From check engine lights to complete engine work


    Cooling System Care – Radiators, water pumps, hoses, and coolant service


    Brakes – Safety-focused inspections, repairs, and replacements


    Transmissions – Service  and replacements to extend vehicle life


    Suspension, Steering & Alignments – Smooth handling and long-lasting tires


    Electrical & Charging Systems – Batteries, alternators, starters, and advanced electrical diagnostics


    Tires & Wheels – Replacement, installation, balancing, rotations, and precision alignments


    Inspections – Pre-purchase and multi-point inspections for peace of mind



    FLEET & COMMERCIAL SERVICES


    Gemba Automotive offers tailored solutions to keep your business moving. Our Fleet & Commercial Programs are designed to reduce downtime, simplify billing, and extend the life of your vehicles.


    Fleet benefits include:


    • Priority schedulng to minimize downtime
    • Preventive maintenance tracking for every vehicle
    • Consolidated billing and flexible payment options
    • Dedicated account support for your business needs
    • Full range of mechanical services for light- and medium-duty vehicles
  • ALL MAKES & MODELS WELCOME

    No matter your vehicle’s make or model, Gemba Automotive has the expertise and tools to keep it running smoothly. From the most common daily drivers to specialty vehicles, our certified technicians deliver dependable service backed by our commitment to Gemba Hospitality.


    We service:


    Everyday Favorites – Ford, Chevrolet, Toyota, Honda, and all major brands


    Luxury Brands – BMW, Mercedes-Benz, Audi, Lexus, and more


    Classic & Vintage Cars – Careful, detail-focused maintenance and repair


    Diesel Trucks & SUVs – Heavy-duty service for power and reliability


    Manual Transmissions & Performance Cars – Precision service for driving enthusiasts


    Electric & Hybrid Vehicles – Suspension, brakes, tires, and maintenance solutions

  • TRANSPARENT PRICINGS & HONEST RECOMMENDATIONS

    At Gemba Automotive, trust starts with transparency. We service cars, not sales quotas. That means you’ll never feel pressured into something you don’t need. 


    You’ll always receive a clear, written estimate before any work begins. Our technicians provide simple explanations, so you’ll understand why each service matters — and if it’s not needed now, we’ll tell you. After all, only what matters, when it matters.

     


    Gemba’s Proven Process 


    Our Proven Process takes transparency to the next level with documented photos, videos, and easy-to-understand explanations. Whether you’re in the lobby, at home, or at the office, you’re empowered to make educated decisions with confidence. Because at Gemba, it’s all about recommendations you can trust — never pressure, never surprises. 

  • OUR WARRANTY = CONFIDENCE ON EVERY REPAIR

    At Gemba Automotive, every repair is backed by a nationwide warranty — because your peace of mind matters. Whether you’re driving the family SUV or managing a fleet, you can count on coverage that protects your investment. 


    Families & Everyday Drivers: Complimentary 2-Year / 24,000-Mile Nationwide Warranty on parts and labor (most repairs – some exclusions apply) 


    Fleet Accounts: Dependable 12-Month / 12,000-Mile Nationwide Warranty designed to keep your business vehicles on the road with confidence 


    Wherever the road takes you, Gemba’s warranty coverage ensures quality repairs, trusted protection, and nationwide support. 


Our Promise: Precision + Care

At Gemba Automotive, our philosophy is simple: get to the source of the problem and fix it right the first time. Every guest — and every vehicle — deserves nothing less. That’s why our promise combines advanced technology, expert technicians, and genuine care for your safety and peace of mind. 


Thorough Inspections – Every visit begins with a complete multi-point vehicle inspection covering brakes, tires, fluids, battery, suspension, and all major safety systems — so you know the true condition of your car. 


Cutting-Edge Diagnostics – We use OEM-level scan tools, factory software, and advanced diagnostics to identify issues faster and more accurately than generic code readers. 


Skilled Technicians – Our ASE-certified team stays current with the latest manufacturer service intervals, hybrid & electric vehicle maintenance, diesel repair, classic car preservation, and sports car performance tuning. 



Satisfaction Guarantee – Your confidence matters. If you’re not completely satisfied, we’ll make it right — no questions asked. 


From family cars to commercial fleets, we bring precision, care, and accountability to every repair — so your vehicle is safe, reliable, and ready for the road. Proudly serving drivers in Mesa, Chandler, Gilbert, Tempe, Phoenix, Surprise, Sun City West, and surrounding areas. 


5 Stars Google Review with 4.9 Rating | Gemba Automotive
BBB Accredited Business | Gemba Automotive
FMP Logo | Gemba Automotive
FMP Warranty 24Months-24K Miles | Gemba Automotive

Services at a Glance

Here’s a quick look at the services we offer and what you can expect—whether you’re driving your daily commuter, your hybrid hauler, or your pride-and-joy weekend ride.

Preventive Maintenance

Oil & filter changes, fluid inspections, belt & hose checks, tire rotations, and precision alignments. Catch issues early and save money long-term.

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Diagnostics & Engine Repair

State-of-the-art scan tools, fuel system cleaning, timing belt service, head gasket repairs, and full engine diagnostics — restoring power, reliability, and performance.

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Brake & Suspension

Brake pad and rotor replacement, ABS system diagnostics, shock & strut service, steering adjustments, and suspension repairs. Everything you need for a safe, smooth ride.

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Electrical & A/C Service

Battery testing, alternator & starter checks, wiring repairs, A/C recharge, heater core service, and electrical troubleshooting. Stay comfortable and confident in every season.

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EV & Hybrid Care

Suspension, brake services, HVAC system repairs, and non–high-voltage diagnostics. Expert maintenance tailored to hybrids and electric vehicles.

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Cooling System Service

Radiators, water pumps, hoses, thermostat replacement, and coolant flushes — keeping your engine running cool and preventing costly breakdowns.

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Hear from Our Happy Customers

What People Say About Gemba Automotive

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Locations & Hours

EXPERT CAR REPAIR AND MAINTENANCE throughout Arizona

We’re proud to serve the Valley with multiple convenient locations. No matter where you are, you can expect the same Gemba Hospitality.


  • Tempe: 1375 S McClintock Dr, Tempe, AZ 85281 | (480) 446-0484
  • Phoenix: 1451 N 32nd St, Phoenix, AZ 85008 | (602) 275-2187
  • Broadway (Mesa): 2035 W Broadway Rd, Mesa, AZ 85202 | (480) 935-5277
  • Guadalupe (Mesa): 424 W Guadalupe Rd, Mesa, AZ 85210 | (480) 966-1442
  • Surprise: 13315 W Bell Road Surprise, AZ 85378 | (623) 214-6933
  • Sun City West: 18855 N RH Johnson Blvd Sun City West, AZ 85375 | (623) 584-6400


Open Monday–Saturday, 7:30 AM–5:30 PM. Closed Sundays.


A new location is coming soon — Gemba Chandler! Stay tuned for more updates as we expand to serve even more Arizona drivers with Gemba Hospitality.

Don’t settle for average auto repair. Book your appointment today and discover why drivers across Arizona trust Gemba Automotive for all their vehicle needs.


Schedule Online Now | Call Your Nearest Location


  • Tempe: (480) 446-0484
  • Phoenix: (602) 275-2187
  • Broadway (Mesa): (480) 935-5277
  • Guadalupe (Mesa): (480) 966-1442
  • Surprise: (623) 214-6933
  • Sun City West: (623) 584-6400


Location Coming Soon


  • Chandler


Let us show you what great people + outstanding service can do. Your car—and your peace of mind—deserve nothing less.

Logo | Gemba Automotive

Our Latest News


By Gemba Automotive August 7, 2025
Ensure safety and smooth driving with professional wheel alignment in Tempe from Gemba Automotive. Improve handling and tire life—visit us today!
By Gemba Automotive July 10, 2025
Trust Gemba Automotive in Tempe, AZ for professional 4x4 repair and service. From diagnostics to drivetrain care, our experts keep your vehicle adventure-ready. Call us today!
By Gemba Automotive August 7, 2025
Ensure safety and smooth driving with professional wheel alignment in Tempe from Gemba Automotive. Improve handling and tire life—visit us today!
See More of Our Blog

Trusted Domestic, Asian and European Service

Expert Diagnostics and Repairs for All Makes and Models with Decades of Automotive Excellence


Whether you’re facing car troubles or simply need reliable maintenance advice, Gemba Automotive is your trusted destination for complete auto care. With convenient locations in Mesa, Tempe, Phoenix, Surprise, Sun City West, and soon Chandler, AZ, we’re here to serve drivers across the Valley.


Our ASE-certified technicians use the latest technology and factory-level diagnostics to deliver precise repairs for domestic, Asian, and European vehicles. What sets us apart is our genuine care for you and your vehicle — offering honest recommendations and helping you make the best decisions for your car, your family, or your fleet.



No matter the make or model, you’ll find top-quality maintenance and repairs at Gemba. Experience auto care that treats you like family — with the professionalism and precision your vehicle deserves.

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Get the Best in Car Care

Experience Top-Notch Auto Service

FMP Factory Motorparts Badge | Gemba Automotive

FMP Auto Parts Supplier

We proudly source quality parts through FMP, ensuring reliable performance and compatibility for your vehicle. Count on trusted parts backed by professional-grade support.

2-Year/24, 000 Mile Warranty | Gemba Automotive

FMP Partners Network Warranty

Enjoy coverage through the FMP Partners Network Warranty— 24 months or 24,000 miles of protection. Terms may vary by part and service, so ask us for details!

Financing Options | Gemba Automotive

Financing Options Available

We offer convenient financing options through EasyPay and Snap Finance. Get the repairs you need now and pay over time—just ask us for details.

Frequently Asked Questions

Understanding Our Repair Process

  • What are your business hours?

    Gemba Automotive now offers 6 convenient locations with flexible hours to serve you:


    • Gemba Automotive - Phoenix: Open Monday through Saturday from 7:30 AM to 5:30 PM

    • Gemba Automotive - Tempe: Open Monday through Saturday from 7:30 AM to 5:30 PM

    • Gemba Automotive - Broadway (Mesa): Open Monday through Saturday from 7:30 AM to 5:30 PM

    • Gemba Automotive - Guadalupe (Mesa): Open Monday through Saturday from 7:30 AM to 5:30 PM

    • Gemba Automotive - Surprise: Open Monday through Saturday from 7:30 AM to 5:30 PM

    • Gemba Automotive - Sun City West: Open Monday through Saturday from 7:30 AM to 5:30 PM

    With extended hours at all locations, we make it easy to get the expert auto care you need when it fits your schedule.

  • Where are you located?

    We now have 6  convenient locations to serve you:








    All locations are easily accessible for residents in and around Mesa, Chandler, Tempe, Surprise, Sun City and Phoenix, ensuring that reliable, top-notch auto care is never far from reach.

  • What types of vehicles do you work on?

    At Gemba Automotive, we service a wide range of vehicles, including both domestic and foreign models, ensuring expert care for every car.

  • Can I book an appointment online?

    Yes, you can just click the button below and choose a date and time that works best for you.

  • Are Your Services Cost-Effective?

    Absolutely, we provide high-quality services at competitive prices, making us a cost-effective alternative to dealership repairs.

  • Do you offer any discounts?

    Yes, we offer various discounts and promotions throughout the year. Check our Coupons page or contact us for current deals.

  • Can I check on the status of my car?

    Yes, you can call us during business hours to get updates on the status of your car while it's being serviced.

  • Are you hiring?

    We are always looking for talented individuals to join our team. Please visit our Careers page or contact us for current job openings.

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